In areas like manufacturing, the oil and mining industries, mechanical engineering and other high-tech sectors, enabling less qualified personnel to perform highly skilled work and reducing human error are very promising areas of development. Remote presence systems allow experts to be present at far-off locations. This approach improves the skills and knowledge of less qualified personnel and uses the skills of more expensive employees more efficiently. It achieves this by reducing travel time, time spent working, and the likelihood of errors. Furthermore, in cases where assistance is needed urgently, remote presence technology offers the fastest possible expert response available, and for interns, it offers the chance to receive expert guidance through remote mentoring.
XB Software can implement the remote presence software system on AR glasses, head-mounted wearable computers, smartphones or tablets. In conditions of high humidity, dirt, dust, severe weather conditions, or when manual control of the devices is not possible, special devices like head-mounted wearable computer or AR glasses with voice control can be used. Remote presence is provided by video streaming with WebRTC technology. Additionally, AR technology is used when the customer requires the solution to be implemented on AR glasses.
The solution, as a rule, consists of 3-4 components:
Internet connection takes place via:
In case of disconnection or network absence, a video stream from the device can be saved in its internal memory for later transfer to storage following reconnection.
DVR controls the time and quality of work of the specialists. A record of a specific timestamp can be accessed via cloud storage, local servers or hosts in disputed cases or for access to archived notes. DVR feature ensures compliance by workers with working and resting regulations, safety measures, etc.
A two-way audio and video communication channel provides access to an office-based expert for remote professional consultation so that skilled personnel can see what a specialist sees and give advice, share the screen, use pointer features, and make marks on screenshots, etc. If AR technology is used, virtual elements or hints such as geotags, addresses, recommendations, and pointers are displayed directly on the smartphone, tablet, or glasses being used.
The specialist can also use chat to communicate with remote experienced personnel if necessary.
With a remote presence device, a specialist can access a stored knowledge base and use voice control, if required, to navigate, open, copy, send, or move files.
If necessary, voice commands will be configured to control the system.
It’s essential that the remote presence system can be integrated into any enterprise resource planning system (ERP). Also, features of the process administration system, staff management system, or any other required features can be added to the desktop interface.
An increase in the efficiency of internal processes can give a business a significant advantage in the market. Depending on the size of the enterprise, cost savings may amount to hundreds of thousands of dollars thanks to: