SaaS CRM System and Online Appointment Service
An easy-to-use SaaS CRM system for online client management that allows managers to engage with their customers, manage clients’ bookings and payments, and generate reports. Moreover, the online system provides special booking features for users and allows making multiple appointments at different locations in one click.
Business Challenge
Nowadays, the rapid expansion of high technology services has influenced and changed the way clients book their appointments. Users are looking for simplified scheduling of their visits, events, and meetings.
Therefore, our client requested to develop a simple-in-use and intuitive custom SaaS CRM system that allows service professionals to manage and monitor customers’ bookings, control payments, analyze clients’ appointments, and generate reports. The online management software should allow buyers to easily book and schedule recurring appointments with different service providers, and get reminded before each appointment. The main feature of the client relationship management software is sharing the calendar with other service professionals of mutual clients for easier and convenient booking.
Solution
Our developers built an online client management system that helps to book appointments with different human service providers online. It allows users to book an appointment in one click, schedule visits, make and manage payments, share and synchronize calendars.
We provided our client with booking system development services and covered two types of users: Client and Service Professional. The Clients are able to schedule and book appointments via the web, anywhere and at any time, and the Service Professional can cooperate with their clients, control payments, bookings, create reports, and view analytics.
To handle events, navigate documentation, and create powerful dynamic web pages, our developers used DHTMLX JavaScript Framework. Other features of the online client management system include fast adding/editing service providers, sharing calendars between service professionals, and data export.
Implemented Components
To simplify the booking process, we integrated a customizable web-calendar control, known as DHTMLX Scheduler. This is a JavaScript scheduling calendar with various views and customizable interface that helps to develop any kind of scheduling application. The calendar’s functionality allows adding/editing new customers, searching existing clients, setting recurring appointments, and making multiple appointments at different locations, as well as blocking time spans.
Project in Figures
12
Months
Duration
Duration
3200
Estimated
man-hours
man-hours
Applied Technologies
Result
Developers from our custom software development company created a user-friendly client management system that allows users and service companies to schedule an appointment and manage bookings, control, and accept payments. The custom client management solution allows sending out and getting notifications by the staff and clients whenever appointments are booked, canceled or rescheduled, accept online payments, schedule recurring appointments or cancel them, and get reminded before each appointment.
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