The client needed to develop a one-stop collaboration platform for field technicians who could work together to troubleshoot machines and share documents with anyone from the contact list. The platform should have been designed to ditch the paperwork and allow companies to run their service businesses from smartphones or desktop more effectively. Other goals were to track technicians work progress, see real-time stats, schedule tasks, make estimates, and invoice customers. Besides, the client required this platform to be available for technicians and customers from all over the United States.
The creation of the field service management system involved the elaboration of backend, frontend, as well as the creation of a mobile app on iOS.
Our developers also enabled printing out of PDFs with invoices.
Another feature implemented by our devs is comprehensive reports with colorful diagrams displaying revenue trends, revenue, and tickets by job type. It also summarizes technicians’ performance, allowing for tracking how much income each of them generates.
In cooperation with the customer’s developers, XB Software created an adaptive web app that runs flawlessly across most modern browsers and provides the functionality required by the customer. The app allows different service companies across the USA:
A startup represented by a US-based team of enterpreneurs and engineers, providing cutting-edge web and mobile tools for field service management. Their software is built to replace the antiquated tools used by the field technicians to troubleshoot machines and to make it easier for them to share information and solutions. The company is trusted by technicians at Fortune 500 equipment manufacturers.