A web-based app for effective field service management. It was created to optimize collaboration between field technicians, troubleshoot machines faster, improve communication across departments, and help service companies generate higher revenues.
The client needed to develop a SaaS platform for field technicians collaboration who could work together to troubleshoot machines and share documents with anyone from the contact list. The platform should have been designed to ditch the paperwork and allow companies to run their service businesses from smartphones or desktop more effectively. Other goals were to track technicians work progress, see real-time stats, schedule tasks, make estimates, and invoice customers. Besides, the client required this platform to be available for technicians and customers from all over the United States.
The creation of the field service management app involved the elaboration of backend, frontend, as well as the creation of a mobile app on iOS.
Another feature implemented by our dedicated development team is comprehensive reports with colorful diagrams displaying revenue trends, revenue, and tickets by job type. It also summarizes technicians’ performance, allowing for tracking how much income each of them generates.
In cooperation with the customer’s developers, XB Software created an adaptive web app that runs flawlessly across most modern browsers and provides the functionality required by the customer. The field service management app allows different service companies across the USA: