Many businesses hire an outsourcing software developer companies to reduce inefficiencies and expenses, and also streamline their business processes. According to the IT research and advisory company Gartner, the prevailing number of businesses that seek to outsource work to IT companies, make their choice based mainly on the costs. However, there are other key factors that shouldn’t be overlooked.
We’ve done a research and selected the 10 key criteria we consider important for businesses to make their choice of a web development company that would suit their needs. The criteria are listed by priority below:
1) The Range of IT Services a Company Provides
Any project development should be treated as a complex process that requires a comprehensive approach. It involves not only quality code writing but also preliminary business studies, team development, quality assurance, quality audit, risk assessment and mitigation on all stages of web development and post-release support. An outsourcing company that provides the full range of IT services can guide you on how to bring out the best of your project idea, provide a non-trivial solution and create the product that will hit the market. Nowadays, rendering the full scope of IT services is a must-have for IT companies to produce a successful project.
2) Domain Expertise
Another important criterion that should shape your opinion about an outsourcing IT company is its domain expertise, that is the area of professional skills and development. As a rule, companies provide information on certification and many are certified to high-grade quality standards. The backgrounds (such as experience and degrees) of your vendor team are not less important. Find out the technologies the selected vendor is proficient in, have a look at its implemented projects, and quantify and qualify its accomplishments.
3) Software Quality and Professional Approach
You should choose an outsourcing team based not only on their technology skills, but also their ability to apply useful tools and frameworks that accelerate development and increase work efficiency and productivity. Figure out what mockup tools, delivery process/methodology, tracking systems and quality software metrics the vendor employs to make software, and discuss your expectations with the vendor.
High level of responsiveness is pretty valuable in IT business. An IT professional should be resposive and let a stakeholder know that he/she is heard without delay and can get the required information on time. Find out how the company managers and developers interact with others, what communication tools they use, how fast they are in providing answers, making fixes or pointing out the right direction, if a prompt answer can’t be made. An IT professional has good communication skills: listening actively and effectively, questioning and probing ideas and situations to ensure better understanding. Skillful project managers have excellent interpersonal skills and manage projects in a professional way that involves tracking developer performance, providing feedback, managing team changes). All this sheds light on the way the company conducts business in general and the way it carries itself. Review company testimonials and gather clients references. In some cases, this measurement can be very subjective and dependent on personal attitudes. In any case, you final decision will be made after a conversation with your account manager. A lot depends on that person, so check out how enthusiastic he/she is to undertake the challenge.
“Innovation distinguishes between a leader and a follower.” Steve Jobs
They say that nowadays most innovation happens within small companies. They are more flexible and fast to adopt the latest technologies. Such companies do not use expensive legacy systems and, as a rule, apply up-to-date collaboration tools, line-of-business software, SaaS solutions, mobile platforms and other cutting-edge technologies and software development techniques. A successful IT company never stops to develop new products/services, it invests in product development all the time to keep its clients engaged and loyal. Of course, innovation lies in specialists capabilities. A lot depends on the developers’ personalities, their abilities and desire to be in the mainstream of web development. A company that fosters innovative work practices is more capable of gaining a competitive advantage in the market.
6) Methodology and Project Delivery Process
A reputable IT company should follow a structured and well-defined project management methodology (such as Scrum, Kanban, etc.) to optimize project development and provide effective collaboration between a customer and a vendor. It is especially critical for outsourced projects to ensure their proper monitoring and coordination in real time. Find out how you, as a customer, can be involved in the development process and keep track of your project implementation. Ask to prepare a communication management plan.
7) Commercial Flexibility
Mature outsourcing IT companies apply a flexible approach to project pricing and delivery. They tend to offer fixed prices and fixed deliverables for the documented projects. When it comes to open scope work flexible pricing is usually offered.
8) Contracting Practices
Make sure that the vendor is competent enough to properly manage the contract. As a rule, experienced IT companies provide overviews of implemented projects and case studies on their sites. Check out whether they have similar contracts, verify the technologies and frameworks that were applied in a particular project, study their major partners and, once again, carefully check the vendors’ references.
9) Language and Cultural Compatibilities
So, you want your project to be delivered as expected and within a reasonable budget and time frame. A communication gap and cultural differences can cross all the efforts you’ve made before. Focus on your vendor language skills and cultural compatibilities. To facilitate communication and interaction, choose an outsourcing vendor that has similar cultural and educational backgrounds.
10) Location and Time Zone
Preferably, your vendor should be situated within a close reach to your company. Proximity reduces travel costs and times grately. And finally, make sure your vendor is located in the right time zone with similar working hours. That makes communication better and allows you to settle issues without delay.
We hope this article will help you make a choice of an outsourcing company that will suit your needs.
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