What is the role of the Internet of Behavior (IoB) in customer services?

Over the last decade, the Internet of Things (IoT) has revolutionized the way businesses operate, allowing them to collect and analyze data from physical devices. IoT has provided businesses with a wealth of helpful information. It enables them to make data-driven decisions and optimize their operations. However, a new trend is emerging in the IoT world, the Internet of Behavior (IoB).

IoB is a trend that has been gaining traction in recent years as companies seek better to understand their customers, employees, and stakeholders. Businesses can gain insights into customers’ preferences, interests, and habits by analyzing behavior data. This info helps companies tailor their products and services to meet their needs more effectively. Today, we’ll look at the Internet of Behaviour and consider its importance in the modern business world.

How the Internet of Behavior Works

Internet of Behavior incorporates data about human behavior into the mix. This data is collected from various sources such as IoT devices, social media, online searches, in-store purchases, and physical movements captured by sensors. IoB can also be used to monitor employee behavior and performance, improving productivity and safety in the workplace.

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The technology behind IoB is sophisticated, requiring businesses to collect data from various sources and analyze it to gain insights into human behavior. Internet of Behavior relies on multiple technologies, such as big data, artificial intelligence, and machine learning, to analyze data and identify patterns and trends. There are almost no limits when we speak about the scope of IoB solutions. They can be applied to CRMs, ERPs, SCMs, Business Intelligence platforms, and other types of enterprise software. The abilities such an approach provides can help improve companies’ business processes in almost any industry.

For example, people can use different devices to access the internet. Suppose one person uses a smartphone to take a brief look at the products on a website while riding the bus home from the office. Later, at home, such a user can access the internet using a laptop to get more detailed data regarding specific items, purchase conditions, or special offers. In these cases, the user’s behavior will differ since different parts of a website will be of interest. The Internet of Behavior implies that such data can be gathered and analyzed to build more efficient e-commerce web applications.

Examples of Using IoB in Business

There are many use cases of IoB in business. One way that companies can use IoB is to create personalized marketing campaigns that target specific individuals based on their internet behavior and preferences. For example, IoB can analyze data from a person’s social media accounts, browsing history, and purchasing habits to create targeted ads that are more likely to resonate with them. It can help businesses improve their marketing ROI by reducing ad spend on audiences less likely to convert.

Insurance companies can have detailed reports on drivers’ behavior before concluding a contract on certain conditions. Installing a GPS tracking device on a vehicle and making them send real-time information over the internet is not a big deal nowadays. Data gathered from them can provide some valuable insights. Brake and acceleration patterns, for example, say a lot about behavior on the road. Here, using the Internet of Behavior can help insurance companies offer reduced premiums to ideal drivers or even trucking companies whose employees drive carefully.

GPS tracking, driver behavior monitoring, and real-time traffic data enable the excellent potential for logistics companies. This data can increase the efficiency of delivery planning and routing. Applying the best practice of using IoB platforms, businesses can decrease the probability of traffic accidents and increase customWhat’s the Internet of Behavior and How It Can Help to Keep Your Customers Happyer satisfaction.

In manufacturing, it’s essential not to overproduce. IoB solutions, among other things, can monitor and predict consumer demand. This information can be compared with real-time warehouse data regarding the current number of items in stock.

In healthcare, IoB applications enable access to extensive data on how behavior correlates with one’s health. Here, doctors can use wearable devices connected to the internet, such as smartwatches, to monitor how heart rates change according to different situations. It’ll help to identify stressful situations, for example, and give a clue on how to avoid them. Pill reminder apps installed on smartphones can also send info over the internet. Thus, they can become a good source of data on how prescribed treatments help people overcome their illnesses and make some adjustments if needed.

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IoB can also help businesses improve their customer service by analyzing customer interactions across various touchpoints that have internet access, such as social media, email, and phone calls. By analyzing this data, businesses can identify common pain points and areas for improvement, leading to better customer satisfaction and retention.

Another use case for IoB in business is to optimize employee productivity and well-being. By tracking employee behavior, such as work patterns, stress levels, and health habits, companies can identify areas where employees may be struggling and provide support to improve their overall working experience. It can lead to improved productivity, reduced absenteeism, and higher job satisfaction.

Also, the use of IoB for business can help to enhance cybersecurity. Businesses can detect and respond to potential security threats by monitoring user behavior in real time. It can help prevent data breaches and other cyber attacks, leading to improved trust and reputation with customers who use your services over the internet or share sensitive information with you.

Generally speaking, IoB can be suitable for every company that wants to adapt its products and services to the behavior of potential clients. It can be an excellent alternative to forcing them to change their habits. In software development, for example, you can create a product with an exceptional user experience.

Here, you can deviate from the “how it is usually done” paradigm and make the data gathered by the Internet of Behavior your guiding light. Internet of Things devices and other sources of information can provide you with initial requirements for the product since you’ll be able to predict potential users’ interaction patterns and pain points. After the launch, using an IoB platform can provide additional insights on how to interact with the users better and what changes will better correspond to their needs.

Conclusions

The Internet of Things era has changed the perception of how we interact with the global web. Every device capable of connecting to the net got the opportunity to be included in a colossal network providing an incredible amount of data flow. The Internet of Behavior is an entirely new phenomenon where units are not devices equipped with sensors but real people with unique behavior patterns. Finding data relevant to your target audience in this ocean of information is a matter of experience and the right tools. With them in your possession, you can provide goods and services with great personalization.